Privacy.

Last updated: 30/06/26

At the Chilvers Coton Heritage Centre, we are committed to protecting your personal information and respecting your privacy. Any personal data collected through bookings, enquiries, memberships, volunteering, or research activities is handled securely and used only for the purpose for which it was provided.

We do not share personal information with third parties without consent unless required by law. All information is stored safely and managed in line with current UK GDPR.

1. Who We Are

Chilvers Coton Heritage Centre

nuneatonheritagecentre@gmail.com

02476325822

We are the data controller of your personal information.

2. What Data We Collect

We may collect and process the following data:

Contact details:

This includes your first and last name, email address and/or phone number, enquiry type and any message that has been submitted via our form(s).

Payment Information:

Processed securely via third-party providers (we do not store full payment details).

Website Usage data:

This includes your IP address, browser type, time zone, and pages visited (via cookies and analytics).

Please note that while this data is collected, all website visitors remain anonymous and grouped into batches.

For more information on Cookies, please scroll to ‘6. Cookies’.

Marketing preferences:

There is currently no newsletter or marketing preferences.

3. How We Use Your Data:

We use your personal data to:

Communicate and respond to enquiries.
Manage and confirm venue hire bookings.
Improve our website experience and content.
Comply with legal and regulatory obligations

4. Sharing Your Data

We do not sell or rent your data.

We may share your data with trusted third parties who help us operate our business, including:

Payment processors (e.g. PayPal, Stripe)

All third-party providers are required to comply with data protection regulations.

5. Marketing Communications

There is currently no newsletter or marketing preferences.

6. Cookies

Cookies are small pieces of data that websites store on a device. Cookies improve your browsing experience in lots of ways. We use Cookies for three reasons:

Necessary: These are required to enable core site functionality.
Performance & Analytics: These provide quantitative measures of website visitors and allow us to count anonymous visits and traffic sources to improve the performance and content of the site.
Advertising: These are used by advertising companies to serve ads that are relevant to your interests.

When visiting our website, you have the right to opt out of performance and advertising Cookies (using the pop-up) or customise your preferences at any time by scrolling to the footer (where you’ll spot a Cookies button). Cookies are only triggered once consent is provided, and will deactivate when consent is withdrawn.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of incorrect or outdated data

Request the deletion of your data

Object to processing or request restriction of use

Withdraw consent to marketing at any time

To exercise any of these rights, contact us at nuneatonheritagecentre@gmail.com.

8. Data Retention

We only keep your data as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.

9. Security

We take appropriate technical and organisational measures to protect your personal data. While we take all reasonable steps to safeguard your data, no online transmission is ever 100% secure.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. The updated version will be posted on this page with a new “effective Date”

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: